The Virginia Museum of Fine Arts is seeking confident, visitor-centric individuals to join the team as Visitor Experience Specialists.
This is a part time, non-exempt position without benefits, scheduled to work up to approximately 27 hours per week on average and up to 1,450 hours annually (May 1 – April 30). This position works varied shifts during VMFA’s public hours. VMFA is open 7 days a week from 10A.M.- 5P.M. with evening hours until 9 pm on Wednesday through Friday.
Visitor Experience Specialists support the museum’s mission to collect, preserve, exhibit, and interpret art by monitoring the galleries, selling tickets and memberships, and providing information to visitors. They provide excellent customer service to support a welcoming, inclusive environment for visitors and staff. Visitor Experience Specialists will work both in the galleries and at the Visitor Services desk.
Duties include, but are not limited to:
Monitoring the galleries and assisting visitors with questions, directions, or other instructions.
Selling tickets and memberships.
Taking tickets and distributing mobile devices for exhibitions.
Gathering visitor feedback.
Responding to inquiries in person, over the telephone and via email.
Assisting with museum closing or evacuations; and reporting any safety or security incidents.
Must be able to handle a wide range of customer service issues and work confidently and courteously with museum staff and the public.
Must be able to work effectively in both fast-paced and slow-paced environments.
Must be able to communicate with the public in person, to use a radio for communication; to observe visitors in the galleries; to traverse the galleries; to work at both mobile and stationary posts for up to 8 hours with breaks; to operate a computer with keyboard, mouse, and barcode scanner; to occasionally move or lift items under 10 lbs, with reasonable accommodations.
Demonstrates outstanding interpersonal and oral communication skills and the ability to manage conflict independently.
Prior experience working directly with the public in a customer service, hospitality, or sales role.
Prior experience with Point of Sale and/or Customer Relationship Management systems.
Prior experience processing sales in cash and credit, and reconciling daily sales.
Prior experience working in public-facing roles.
Prior experience working in museums, cultural organizations, retail, tourism or hospitality.
Selected candidates must pass a criminal history background check.
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