Visitor Services Supervisor (Wage, Non Exempt)

State Role Title: PR & Mktg Spec I

Hiring Range: $15.45

Pay Band: 2

Agency: Virginia Museum of Fine Arts

Location: Virginia Museum of Fine Arts

Agency Website: https://vmfa.museum/

Recruitment Type: General Public – G

**This position is open to current VMFA agency employees only**

Job Duties

The Virginia Museum of Fine Arts (VMFA) is seeking a reliable, experienced individual to join the Visitor Services Department as a Visitor Services Shift Supervisor.
VMFA is an inclusive workplace that values teamwork and professionalism. We offer flexible scheduling with operating hours during the daytime, evenings, and on weekends. All VMFA staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café and the VMFA Shop.
This is a part time, non-exempt position with no benefits. This position works varied shifts during VMFA’s public hours. VMFA is open 7 days a week from 10 am-5 pm with evening hours until 9 pm on Wednesday through Friday. Evening and weekend availability is required.

Duties include:
The Visitor Services Shift Supervisor serves as a leader on the Visitor Services team and is responsible for overseeing shifts in the absence of a manager. This position fulfills all duties at the Visitor Services and Membership Desk including selling tickets and memberships in person and over the phone; answering inquiries in person, over the phone and via email; and general customer service; plus additional supervisory duties:
• Complete shift opening and closing procedures and reports
• Assist with training new staff
• Assist with any customer service issues and identify areas where customer service can be improved
• Create and distribute the weekly events calendar
• Troubleshoot system issues at Visitor Services and the Parking Deck
• Assure that VS handbook, phone lists and informational materials are up to date
• Review event sheets and update staff as needed

Minimum Qualifications

Minimum Qualifications:
• Experience in point of sale systems, including daily sales reconciliation.
• Considerable knowledge of the principles and practices of customer service.
• Prior experience as a team lead or supervisor, preferably in a museum, hospitality, or retail environment.
• Ability to handle a wide range of customer service issues and work courteously with museum staff and the general public.
• Outstanding interpersonal and oral communication skills and the ability to resolve problems in a timely manner. Demonstrated ability to communicate tactfully with a diverse population; and to gather information and write factual reports.
• Ability to work effectively in both fast-paced and slow-paced environments.
• Ability to communicate with the public in person, by telephone, and by email; to use a computer with mouse and keyboard; to do moderate lifting (under 10 lbs); to stand or sit at a workstation; and to traverse the museum and parking deck, with reasonable accommodations.

Additional Considerations

Advanced skills in Outbound and Counterpoint, as well as basic skills in Raiser’s Edge, Piction, Sharepoint and any data collection apps.

Demonstrated ability to conduct training for staff; to follow and give oral and written instructions; to react appropriately in routine and emergency situations; to communicate tactfully with a diverse population; and to gather information and write factual reports.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Special Requirements:

Selected candidates must pass a criminal history background check.

Contact Information

Name: Human Resource Services

Phone: please email

Email: recruitment@vmfa.museum

 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.